Privacy Statement

InfoTech IT Pty Ltd

Privacy Statement

This document declares the undertakings by InfoTech IT Pty Ltd in relation to its handling of your data.

Credit Card payments are handled by the WestPac Bank PayWay system for online security. WestPac security and encryption is used, no credit card information is handled directly by InfoTech IT Pty Ltd.

Contents

Data Collection

InfoTech IT Pty Ltd undertakes to collect Your Data by means that are:

fair;
legal; and
transparent.

If you visit InfoTech IT website, your web-browser automatically discloses, and InfoTech IT web-server automatically logs the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in 'cookies' and submits them each time you request a web-page within a particular domain (such as infotech-it.com). This data may or may not be sufficient to identify you.

If you disclose personal data to InfoTech IT Pty Ltd, in conjunction with an identifier such as your name or address and postal details, it will not be passed on to a third party and only used to provide good customer service to you.

Subject to the qualifications immediately below, InfoTech IT Pty Ltd undertakes to collect your data from you and not from other parties. This undertaking is qualified as follows:

where InfoTech IT Pty Ltd reasonably considers that the protection of its financial interests requires that it gather your data from other sources, or from additional sources. This applies in particular where InfoTech IT Pty Ltd has a lending exposure to you, and seeks information about your creditworthiness;
where InfoTech IT Pty Ltd reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering your data from other sources. This applies in particular to consumer profile data.

Where InfoTech IT collects your data from sources other than you, it undertakes:

to do so only by legal means;
to do so only with your consent; and
to declare to you what sources it uses, and under what circumstances.

InfoTech IT Pty Ltd undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as 'to support our operations'.

Data Security

InfoTech IT Pty Ltd undertakes to store your data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

InfoTech IT Pty Ltd undertakes to store your data only in jurisdictions where data protections are at least equivalent to those required under the OECD Guidelines.

InfoTech IT Pty Ltd undertakes to transmit your data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

InfoTech IT Pty Ltd undertakes to implement appropriate measures to ensure security of your data against inappropriate behaviour by InfoTech IT Pty Ltd staff members and contractors. These include:

training for staff in relation to privacy;
access control, to limit access to your data to those staff and contractors who have legitimate reasons to access it;
particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour;
declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behaviour
clear communication of policies and sanctions; and
processes to audit, to investigate and to impose sanctions.

Data Use

Use refers to the application of your data by any part of InfoTech IT Pty Ltd, or any staff member or contractor of InfoTech IT Pty Ltd in the course of their work.

InfoTech IT Pty Ltd undertakes to use your data only for:

the purposes for which it was collected;
such other purposes as are subsequently agreed between InfoTech IT Pty Ltd and you;
such additional purposes as may be required by law. In these circumstances, InfoTech IT Pty Ltd will take any reasonable steps available to it to communicate to you that the use has occurred, unless it is precluded from doing so by law; and
such additional purposes as are authorised by law (in particular to protect InfoTech IT Pty Ltd interests, e.g. if it believes on reasonable grounds that you have failed to fulfil your undertakings to InfoTech IT Pty Ltd or have committed a breach of the criminal law).

InfoTech IT Pty Ltd undertakes to use your data only if it has demonstrable relevance to the particular use to which it is being put.

InfoTech IT Pty Ltd undertakes to use your data in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.

Data Disclosure

Disclosure refers to making your data available to any party other than InfoTech IT Pty Ltd and you. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

InfoTech IT Pty Ltd undertakes to disclose your data only under the following circumstances:

in the course of business being conducted between you and InfoTech IT Pty Ltd, where disclosure is necessary for a contract. Where your data is disclosed in this way, InfoTech IT Pty Ltd undertakes to exercise control over InfoTech IT Pty Ltd representatives to ensure that their actions are compliant with these Terms;
in other circumstances that are directly implied by the purpose agreed between you and InfoTech IT Pty Ltd at the time of data collection or subsequently. Where your data is disclosed in this way, InfoTech IT Pty Ltd undertakes to exercise control over representatives to ensure that their actions are compliant with these Terms;
with your consent, or at your request;
where required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena. In these circumstances, InfoTech IT Pty Ltd will take any reasonable steps available to it to communicate to you that the disclosure has occurred, unless it is precluded from doing so by law;
where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where InfoTech IT Pty Ltd believes on reasonable grounds that the disclosure of your data will materially assist in the protection of the life or health of some person), provided that InfoTech IT Pty Ltd will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, InfoTech IT Pty Ltd undertakes to disclose only such of your data as is necessary in the particular circumstances.

Data Retention and Destruction

Subject to the qualifications immediately below, InfoTech IT Pty Ltd undertakes:

to retain your data only as long as is consistent with its purpose; and
to destroy your data when its purpose has expired, and to do so in such a manner that your data is not subsequently capable of being recovered.

This undertaking is qualified as follows:

your data may be retained in InfoTech IT Pty Ltd's database, backups and audit trails within short-term retention cycles that are devised to protect the company's operations. In such cases, your data will be destroyed in accordance with those cycles;
Your data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, InfoTech IT Pty Ltd:
- will take any reasonable steps available to it to communicate to you that your data is being retained, unless it is precluded from doing so by law; and
- will only retain your data while that provision is current, and will then destroy your data;
Your data may be retained beyond the expiry of its purpose if it is authorised by law (in particular to protect InfoTech IT Pty Ltd's interests, e.g. if it believes on reasonable grounds that you have failed to fulfil your undertakings to InfoTech IT Pty Ltd or have committed a breach of the criminal law). In these circumstances, InfoTech IT Pty Ltd will only retain your data while that situation is current, and will then destroy your data.

Access by You to Your Personal Data

InfoTech IT Pty Ltd undertakes to provide you with access to your data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, InfoTech IT Pty Ltd undertakes to enable access:

conveniently;
without unreasonable delay; and
without cost.

InfoTech IT Pty Ltd undertakes to establish and operate identity authentication protections for access to your data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with InfoTech IT Pty Ltd such as an email address, postal address, but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of your data, InfoTech IT Pty Ltd undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of your data.

You undertake:

not to seek access for frivolous purposes, or unreasonably frequently;
to accept that deletion of some data may not be consistent with the provision of particular services by InfoTech IT Pty Ltd to you.

Information about Data-Handling Practices

InfoTech IT Pty Ltd undertakes to make information available to you about the manner in which InfoTech IT Pty Ltd handles your data:

in general terms, in a readily accessible manner; and
in more specific terms, on request.

Where your data is disclosed to a contractor, InfoTech IT Pty Ltd undertakes to make information available to you on request about the manner in which InfoTech IT Pty Ltd contractors handle your data.

InfoTech IT Pty Ltd undertakes to ensure that the information provided is meaningful, and addresses your concerns.

You undertake:

not to seek such information for frivolous purposes, or unreasonably frequently; and
to accept that the disclosure of excessive detail may harm the security of your data and InfoTech IT Pty Ltd's business processes, and may harm InfoTech IT Pty Ltd's commercial interests.

Handling of Enquiries, General Concerns and Complaints

If you have enquiries, general concerns, or complaints about these Terms, or about InfoTech IT Pty Ltd's behaviour in relation to these Terms, you undertake:

to communicate them in the first instance:
- to InfoTech IT Pty Ltd only;
- in sufficient detail;
- through a channel made available by InfoTech IT Pty Ltd for that purpose;

InfoTech IT Pty Ltd undertakes:

to provide one or more channels for communications to InfoTech IT Pty Ltd, which are convenient to users;
to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and InfoTech IT Pty Ltd's reference code for the communication;
to promptly provide a response to the communication, in an appropriate and meaningful manner.

You further undertake to not pursue InfoTech IT Pty Ltd through any Regulator or the media:

until and unless InfoTech IT Pty Ltd has had a reasonable opportunity to respond to the initial communication; and
while InfoTech IT Pty Ltd and you are conducting a meaningful dialogue about the matter.

Enforcement

InfoTech IT Pty Ltd declares that its undertakings in these Terms are intended to create legal obligations, and that those obligations are intended to be enforceable under appropriate laws in appropriate jurisdictions. These include laws relating to data protection, privacy, fair trading, corporations and criminal laws.

You undertake to seek enforcement only in a jurisdiction that is relevant to the transactions that have taken place between you and InfoTech IT Pty Ltd, in particular the jurisdiction in which you live or in which you performed the relevant acts, and the jurisdiction in which InfoTech IT Pty Ltd is domiciled or performed the relevant acts.

Changes to These Privacy Undertakings

InfoTech IT Pty Ltd undertakes:

not to unilaterally make any material change to these Terms in a manner that reduces the protections for your data;
to take all practicable steps to prevent any company that acquires this company or any of its relevant assets from materially changing the Terms applicable to your data in a manner that reduces the protections for your data;
where it is considering making changes to these Terms, or creating more specific Terms relating to specific services, to consult with appropriate representative and advocacy organisations;
where it makes changes to these Terms, to ensure that the differences between successive versions are readily accessible;
to maintain all prior versions of these Terms in such a manner that they are dated, and readily accessible.

Paul Funnell OAM

InfoTech IT Pty Ltd

Manager

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